Promora Digital – Privacy Policy
Effective Date: March 20th, 2026
At Promora Digital, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Company name (for corporate orders)
Transaction Information
- Billing and shipping addresses
- Payment details (processed securely via third-party providers)
- Order history
Technical Information
- IP address
- Browser type and device information
- Pages visited and browsing behavior
Custom Order Information
- Artwork, logos, branding files, and specifications submitted for production
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate regarding quotes, orders, and support requests
- Deliver customised and branded products
- Improve our website, products, and services
- Send marketing communications (only with your consent)
- Comply with legal and regulatory requirements
3. Legal Basis for Processing (POPIA)
We process your personal information based on:
- Your consent
- The necessity to perform a contract (e.g., fulfilling orders)
- Compliance with legal obligations
- Our legitimate business interests, where it does not override your rights
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Trusted third-party service providers (e.g., couriers, payment processors, printing partners)
- IT and website hosting providers
- Legal or regulatory authorities where required
All third parties are required to handle your data securely and in compliance with applicable laws.
5. Protection of Your Information
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure servers and encryption where applicable
- Restricted access to personal data
- Regular monitoring of our systems
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and accounting requirements
7. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator (South Africa)
8. Cookies and Tracking Technologies
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can control cookie settings through your browser.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
10. Custom Artwork & Intellectual Property
By submitting logos, designs, or branding materials to Promora Digital:
- You confirm that you have the legal right to use such materials
- You grant us permission to use them solely for fulfilling your order
We treat all submitted materials as confidential unless otherwise agreed.
11. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Promora Digital
Email: info@promora.co.za
Address: Halfway Gardens, Midrand, 1685